- Designation – Director- Business Development (GCC)
- Qualification – Bachelor’s degree in engineering, E&TC, Computer Science, or related field
- Location – Pune
- Experience – 8-12 Years
JOB Description:
Global Capability Center (GCC) sales, account growth, and delivery excellence for global enterprises. This position requires a senior leader who combines strong delivery management expertise with GCC solutioning, client engagement, and revenue growth responsibilities.
The role will focus on building, scaling, and monetizing GCCs, supporting pre-sales, new GCC setup discussions, account expansion, renewals, and long-term strategic partnerships, while ensuring high-quality delivery across Infrastructure Management, Application Development, and Managed Services.
Key Responsibilities:
GCC Sales & Account Growth :
- Act as a key contributor to GCC sales strategy, supporting new GCC pursuits, expansions, and transformation opportunities for global clients.
- Partner closely with Sales, Pre-Sales, and Account Management teams to:
- Shape GCC value propositions, operating models, and pricing
- Support RFPs, proposals, client presentations, and executive discussions
- Lead client-facing GCC discussions, including:
- GCC setup, scale-up, and optimization models
- Cost optimization, talent strategy, and delivery transformation
- Identify and drive revenue growth opportunities within existing accounts through:
- Service expansion
- Managed services adoption
- Delivery transformation and automation initiatives
- Support account renewals, contract negotiations, and long-term strategic engagements with GCC clients.
Delivery & Operations Leadership:
- Own end-to-end service delivery across multiple IT service lines:
- Infrastructure Management Services (IMS)
- Application Development & Maintenance (ADM)
- Managed Services
- Ensure consistent adherence to SLAs, KPIs, governance frameworks, and contractual commitments.
- Act as the primary escalation point for delivery, operations, and client satisfaction.
- Drive service transition, stabilization, and transformation programs within GCC and global accounts.
- Oversee delivery financials, including budgets, margins, utilization, forecasting, and cost optimization.
- Identify delivery and operational risks and proactively implement mitigation strategies.
- Ensure compliance with ITIL, ISO, security, and quality standards.
Leadership & Stakeholder Management:
- Build strong relationships with CXOs, GCC heads, and senior client stakeholders.
- Mentor delivery leaders and managers, driving talent development, performance management, and succession planning.
- Operate effectively in matrixed, multi-vendor, and multicultural environments.
Required Skills & Experience:
- 8-12 years of experience in IT Services with a strong blend of GCC delivery and GCC sales/account growth exposure.
- Strong delivery leadership experience across IMS, ADM, and Managed Services.
- Experience managing large global delivery teams.
- Solid understanding of GCC operating models, ITIL, service governance, and global delivery frameworks.
- Experience working with clients across US, Europe, APAC, and Middle East (GCC) regions.
- Strong financial acumen with experience in P&L, margins, forecasting, and cost controls.
- Excellent communication, stakeholder management, and negotiation skills.
- Experienced in implementing secure development methodologies, ensuring robust protection of sensitive data and systems integrity.
Preferred Qualifications:
- Bachelor’s degree in Engineering (Computer Science / E&TC / related discipline).